Biroj Shipping Policy
Check our delivery area, the shipping fee, and how to track your order before you check out.
- Delivery area
- Herat city only
- Standard delivery fee
- AFN 30
- Payment method
- Cash on delivery
Where we deliver
We currently deliver only within Herat city. Delivery to districts outside the city and to other provinces is not available yet.
At checkout, provide your name, a phone number where we can reach you, and your full address. Include the neighborhood, street, lane, and house number or a nearby landmark to help us find you.
Delivery fees and payment
The standard home delivery fee is AFN 30. Check the delivery fee and the total at checkout before placing your order.
We currently accept cash on delivery. You do not need to enter card details to place an order.
Delivery timing and tracking
Delivery timing depends on when your order is ready and where it is going. Contact support with your order number for an estimated delivery time.
If you ordered with a Biroj account, check your order status in My orders. If you checked out as a guest, see the tracking guide. If you did not provide an email address, contact support.
If there is a delivery problem
If you need to correct the address, will not be available to receive the order, or are experiencing a delay, contact support with your order number and a phone number where we can reach you.
If the package or product is damaged, or if you received the wrong item, let support know and review the return policy.