Biroj Return and Refund Policy
If your item was wrong, damaged, or incomplete, this page explains how to request a return and what happens after we review it.
- Deadline to request a return
- Within 7 days of delivery
- Refund processing time after receipt and inspection of the returned item
- 3 to 7 working days
When can I return an item?
- The item does not match the order, for example, the model, color, or size is wrong.
- The item arrived damaged or defective.
- The item was incomplete or a part was missing.
What should I prepare before requesting a return?
- Submit the request within 7 days of delivery.
- Keep the item unused and in its original condition, with the packaging and all labels.
- Have your order number or invoice ready.
Which items cannot be returned?
- Consumables or hygiene products whose seals have been opened.
- Custom-made or personalized items.
- Items damaged by improper use by the buyer.
How do I request a return?
- Contact Biroj Support through the contact form or by email.
- Send your order number or invoice and the reason for the return.
- After Support approves the return, send the item to the address they give you.
Who pays for return shipping?
If Biroj or the seller made the error, such as sending the wrong or a defective item, Biroj pays the return shipping cost. Otherwise, the customer pays it.
How will I be refunded?
Once the returned item has been received and inspected, the refund is processed within 3 to 7 working days. We refund you using the same method you used to pay.