Biroj Privacy Policy
This policy explains what information Biroj collects about customers, sellers, and couriers, why it is needed, and how you can make a request about your information.
What information do we collect?
- Customers: first and last name, phone number and email address, delivery address, payment and transaction information, and technical information such as IP address, mobile device type, and operating system.
- Sellers: shop or company name and details, contact information and address, banking or payment information, identity documents or business licenses, and sales activity and reports.
- Couriers: personal details, phone number, email address and address, vehicle information, and location when delivering orders.
- Support requests: the name, message, and phone number or email address you provide through the contact form so we can respond.
How do we use information?
- To process and deliver orders, send notices and invoices, and respond to support requests.
- To improve services and the user experience, analyze system performance, maintain security, and prevent misuse.
Who do we share information with?
- With sellers to fulfill orders and with couriers to deliver them.
- With technical service providers, such as hosting services and Firebase, to provide Biroj services.
- With competent authorities when legally necessary.
How do we protect information?
Biroj uses technical and organizational measures to protect information. No system is completely free of risk.
Account deletion and data retention
When you delete your account, the account and its associated profile information are deleted. Related sign-in sessions and access are no longer valid.
Previous order records remain, but are no longer linked to the deleted account. Identifying details on finalized orders, such as your name, phone number, email address, and address, are anonymized. Non-personal details such as order number, products, amount, and date may remain for operational and business records.
For an active order, information needed to complete it or resolve an issue may be kept temporarily. Identifying customer information is anonymized once the order is finalized.
Information necessary for ongoing obligations, security, fraud and misuse prevention, dispute resolution, accounting, or legal requirements may be kept only for as long as necessary.
Biroj does not use deleted personal information for marketing or to recreate an account. You may create a new account later if no technical, security, or legal restriction applies.
How can I make a request about my information?
You can request access to, correction of, or deletion of your personal information, and you can opt out of promotional messages.
You can delete your account in the Biroj app. If you cannot access the app, follow the account deletion guide to submit a request on the web.
Changes to this policy
Biroj may update this policy. The updated version will be published on this website.
Have a privacy question or request?
Use the contact form or email support. Do not send your password or sign-in code.