Biroj frequently asked questions
Find help with shopping, delivery in Herat city, cash on delivery, tracking, returns, and selling on Biroj.
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Shopping and ordering
What is Biroj, and how is it different from a shop?
Biroj is an online marketplace. You can browse, compare, and order products from different shops, including local sellers, in one place.
What products can I find on Biroj?
Browse clothing, home and kitchen items, personal care products, and tech accessories. Visit the shop to see the current selection and availability.
How do I place an order?
Choose a product and any available options, such as color or size, then add it to your cart. At checkout, enter your name, phone number, and full delivery address. Review the final total before confirming.
Do I need an account or an email address to shop?
You can check out as a guest on the website, and email is optional. A Biroj account lets you see your orders in one place.
Where can I check prices, discounts, and stock?
Check the price and availability of the selected option on the product page. If you have a coupon, enter it in your cart and check the final total before ordering.
Can I change or cancel my order?
Contact support as soon as possible with your order number and the change you need. What we can change depends on whether the order is being prepared or has already shipped.
Delivery and tracking
Do you deliver to every province?
We currently deliver only within Herat city. If you are unsure whether we cover your address, contact support.
How much does delivery cost?
The delivery charge is shown at checkout before you confirm the order. Check the amount in the order summary.
When will my order arrive?
Timing depends on order preparation and your address. Contact support with your order number for an estimate or to check a delay.
How do I track my order?
If you bought through an account, open My Orders. If you checked out as a guest and provided an email, use the tracking form with your order number and that email. If you did not provide an email, contact support.
What if I’m unavailable for delivery or entered the wrong address?
Contact support with your order number, a phone number we can reach, and the correct address so we can check the delivery status.
Payment and invoices
How do I pay? Do I need a bank card?
You currently pay in cash when the order arrives. You do not need to enter any bank card details to order.
Where can I download my invoice?
If an invoice has been issued, look for the download option on the order confirmation or in the order details. If you can’t find it, contact support with the order number.
Returns and refunds
When can I return or exchange a product?
If an item is wrong, arrives damaged, or is incomplete, you can request a review under Biroj’s returns policy.
How long do I have to request a return?
The published policy allows up to 7 days after delivery to request a return. Keep the product unused, in its original condition, with packaging and labels. Have your order number or invoice ready.
Which items can’t be returned?
The policy excludes opened consumables or hygiene products, custom or personalized items, and items damaged by misuse.
How do I request a return?
Use the contact form and include the order number and reason for the return. Wait for support to confirm and explain where to send the item.
Who pays for return delivery?
Under the returns policy, Biroj pays return delivery when Biroj or the seller made the error. Otherwise, the customer pays the return delivery cost.
When will I receive a refund?
The published policy says the refund process takes 3 to 7 working days after the returned item is received and checked.
Account, app and support
Where can I download the Biroj app?
The Biroj customer app is available for Android and iPhone. Use the official store link for your device.
What if I can’t sign in?
Open the sign-in page and use password reset if needed. If the problem continues, contact support. Never send your password or sign-in code.
How do I delete my Biroj account?
Use Delete Account in the app and complete the verification steps. If you can’t access the app, see the account deletion guide for how to submit a web request.
How can I contact Biroj Support?
Enter your name and message in the contact form. Either a phone number or an email address is enough for a reply. Include the order number if you need help with a purchase.
Selling on Biroj
How do I become a Biroj seller?
If you own a shop and want to list your products, use the contact form to ask the Biroj team about seller registration.
Can women who run small businesses sell on Biroj?
Yes. Women who own shops or small businesses can contact the Biroj team about selling and the registration requirements.
Still have a question?
If your question is about an order, include its order number if you have it.